Canva Templates Licensing Terms

Effective from: October 2025

These terms apply specifically to the purchase and use of Canva templates sold by 20 Pence Productions, whether purchased directly through my website or via third-party platforms. By purchasing or downloading a template, you agree to comply with these terms.

1. Definitions

Template: Any Canva design file sold or distributed by 20 Pence Productions.

Individual Licence: Grants use of the template to one (1) named individual for their own business or personal projects only.

Multi-Client Licence: Grants use of the template to one (1) named individual (such as a social media manager, designer, or VA) to create designs for up to five (5) separate client businesses.

Client: A separate business entity or individual for whom you provide design services. For Multi-Client Licenses, one client = one business entity, regardless of how many projects you complete for them.

2. What We Provide

We provide ready-to-use Canva templates for various business purposes. Digital products are delivered via a PDF containing download links to access your template(s) in Canva.

3. Orders and Payment

• All template purchases are processed securely through Squarespace

• We do not store your payment details—all payment processing is handled by Squarespace and its payment partners (Stripe and/or PayPal)

• Once payment is received, a confirmation email with the download PDF will be sent automatically

• Squarespace will provide a receipt/invoice for your purchase for tax and record-keeping purposes

• All template sales are final; due to the digital nature of the products, refunds cannot be offered except as specified in Section 10 below

3a. Collaborative Products

Some products are created and sold in collaboration with other businesses or professionals.

Data Sharing for Collaborative Products:

When you purchase a collaborative product:

• You will be clearly informed at the point of purchase that the product is a collaboration

• Your name and email address will be shared with the named collaboration partner(s)

• This data sharing enables both parties to provide customer support and product updates

• Both parties may send you emails specifically related to the collaborative product you purchased

• Your data will only be shared with the specific collaboration partner(s) named for that product

• You can unsubscribe from communications from either party at any time

Identified at Purchase:

The product sales page and/or checkout process will clearly state:

• That the product is a collaboration

• Who the collaboration partner(s) are

• That your contact information will be shared with the named partner(s)

By completing your purchase of a collaborative product, you consent to this data sharing.

4. Delivery

Template download links are provided in a PDF attachment sent via email immediately after purchase is completed.

Download Link Duration: Links remain active for 24 hours. If a link expires, clicking on it will automatically trigger a new link to be sent to your email address.

Delivery Issues: If you do not receive the PDF within 30 minutes of purchase, please:

1. Check your spam/junk folder

2. Check the email address associated with your purchase is correct

3. Contact claire@20penceproductions.co.uk for assistance

5. License Types

When you purchase a template, you are granted ONE of the following licenses:

Individual License – For use by one (1) person only, for their own business or personal projects.

Multi-Client Licence – For use by one (1) person (e.g., social media manager, graphic designer, virtual assistant) to create designs for up to five (5) individual client businesses.

The license type is determined by which product you purchase. Each license is non-transferable and cannot be shared.

6. Individual Licence – Permitted Use

With an Individual License, you may:

• Use the template for your own business or personal projects only

• Edit and customise the template in Canva to suit your needs

• Create unlimited final designs (digital or print) from the template for your own use

• Download and use final designs in various formats (PDF, JPG, PNG, etc.)

7. Multi-Client License – Permitted Use

With a Multi-Client License, you may:

• Use the template to create final designs for up to five (5) individual client businesses

• Edit and customise the template in Canva for each of those clients as needed

• Provide your clients with finished, flattened/non-editable files only (e.g., PDF, JPG, PNG)

• Create multiple projects for the same client business—once you've used the licence for a client, you can continue creating designs for that client using the same template

Important: The five-client limit refers to five separate business entities. If you need to serve more than five clients with designs created from this template, you must purchase an additional Multi-Client License.

8. Prohibited Use – Applies to ALL Licenses

Regardless of which license you hold, you may NOT:

• Give, sell, share, or transfer the editable Canva file or template link to clients, colleagues, or any third party

• Claim the template or its original design as your own work

• Resell the template in any form (editable or otherwise) as a template product

• Share the editable template link on public platforms, file-sharing sites, social media groups, or forums

• Use one Multi-Client Licence for more than five (5) separate client businesses without purchasing an additional licence

• Allow another person or organisation to use your licence

• Use the template for on-demand services where end customers can customise designs themselves (e.g., print-on-demand shops, template marketplaces, or template resale platforms)

• Use the templates for any unlawful purpose or in any way that infringes on third-party rights

• Use the template in any way that breaches Canva's own Terms of Service or licensing rules

• Sub-license or grant permission for others to use the template

9. Regarding the PDF Delivery Document:

• Do not share, forward, or redistribute the PDF document containing template download links to any third party, whether for free or for payment

• Do not screenshot or copy the template links to share with others

• Do not post template links in public forums, social media groups, or file-sharing platforms

• The PDF and links contained within are licensed exclusively to the purchaser.

Violation of these terms:

• Sharing or reselling the PDF or template links constitutes a breach of license

• Your license will be revoked immediately without refund

• You may be liable for damages and legal fees

• Template links may be deactivated if unauthorized sharing is detected

10. Refunds

Due to the digital nature of Canva templates, all sales are final.

Refunds will only be offered if:

• There is a proven technical issue preventing access to the template that I am unable to resolve

• The product delivered is materially different from what was described on the sales page

• You accidentally purchased the wrong licence type (in this case, I may offer a refund so you can purchase the correct licence)

To request a refund, contact claire@20penceproductions.co.uk within 7 days of purchase with details of the issue.

Refunds will not be given for:

• Change of mind after downloading the template

• Compatibility issues with your device or Canva account that are outside my control

• Not reading the license terms before purchase

11. License Upgrades and Changes

Wrong License Purchased: If you accidentally purchase an Individual License but need a Multi-Client License (or vice versa), contact me within 7 days. I will consider a refund on a case-by-case basis so you can purchase the correct license.

Upgrading Later: If you initially purchased an Individual Licence but later wish to use the template for clients, you must purchase the full Multi-Client Licence separately. Partial upgrades or paying the difference are not available due to platform limitations.

12. Canva Platform Requirements

These templates are designed for use on the Canva platform. You are responsible for:

• Having an active Canva account (free or paid)

• Having internet access to use Canva

• Understanding how to use Canva's basic features

Platform Changes: I am not responsible for any changes Canva makes to its platform, features, or functionality that may affect how the template works.

Canva Licensing: Stock photos, fonts, graphics, and elements used in templates are subject to Canva's own licensing terms. You are responsible for complying with these terms. Some elements may require a Canva Pro subscription for full access.

13. Technical Support

Support Provided:

• Assistance with accessing your download link if emails are not received

• Re-sending download links if they expire

• Correcting any errors in the PDF or download links provided

Support NOT Provided:

• How to use Canva (please refer to Canva's own help resources)

• Troubleshooting your device, browser, or internet connection

• Custom design work or modifications beyond the template provided

• Advice on using designs for specific client projects

For support requests, email claire@20penceproductions.co.uk.

14. License Verification and Enforcement

I reserve the right to:

• Request proof of your licence type and number of clients you're serving with the template at any time

• Investigate reports of licence misuse

• Revoke your licence without refund if unlicensed use is discovered

• Take legal action for licence breaches, including pursuing damages and legal costs

If you become aware of someone misusing or illegally sharing templates, please report it to claire@20penceproductions.co.uk.

15. Ownership and Intellectual Property

Ownership: All intellectual property rights, including copyright, design rights, and trademarks in the templates remain with Claire Peacock, trading as 20 Pence Productions.

Your Rights: Purchasing a licence grants you the right to USE the template under the terms specified above. It does not transfer ownership or copyright to you.

Your Designs: You own the final designs you create using the template, but the original template structure and design elements remain my intellectual property.

16. Updates and Improvements

I may occasionally update templates to:

• Improve functionality or design quality

• Comply with Canva platform changes

• Fix errors or issues

No Obligation: I am not obliged to provide updates to past purchasers. Updates, if made, will be provided at my discretion.

17. Limitation of Liability

As Is: Templates are sold "as is" for your personal or business use. Results and suitability may vary depending on how you use them.

Business Structure: I, Claire Peacock, trading as 20 Pence Productions, am a sole trader operating from the UK.

Liability Cap: My total liability for any claim relating to the templates (including any use by you or your clients under the purchased licence) will not exceed the total fees paid for the specific template(s) in question.

Excluded Losses:

I am not liable for any indirect, consequential, or special losses, including but not limited to:

• Loss of business, revenue, or profits

• Loss of reputation or goodwill

• Loss of data

• Wasted time or expenditure

• Any losses arising from third-party claims

Your Responsibility:

You are responsible for ensuring your use of the templates complies with:

• All applicable laws and regulations

• Third-party rights (including your clients' requirements)

• Your professional obligations and client agreements

• Canva's Terms of Service

18. Indemnity

You agree to indemnify and hold harmless Claire Peacock and 20 Pence Productions from any claims, losses, liabilities, costs, damages, or expenses (including reasonable legal fees) arising from:

• Your misuse of the templates

• Breach of these licence terms

• Use of the templates by your clients under your purchased licence

• Claims of copyright infringement related to your modifications or use

• Third-party disputes related to designs you create using the templates

19. Pricing Errors and Product Availability

I reserve the right to:

• Correct pricing errors at any time prior to completion of a sale

• Withdraw products from sale without prior notice

• Refuse service or cancel orders in case of suspected fraud or licence abuse

If a pricing error is discovered after purchase, I will contact you to offer the choice of paying the correct price or receiving a full refund.

20. Termination of License

Your license will be automatically terminated if you:

• Breach any of these license terms

• Share or distribute the template in violation of these terms

• Use the template beyond the scope of your purchased licence

Upon termination, you must:

• Immediately cease all use of the template

• Delete all copies of the template from your Canva account and devices

• Stop using any designs created from the template (at my discretion)

Termination does not entitle you to a refund.

21. Data Protection

Your personal information collected when purchasing templates is processed according to our Privacy Policy.

Payment details are handled securely by Squarespace, Stripe, and/or PayPal. We do not have access to or store your full payment card information.

22. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes arising from these terms or your use of the templates.